We will accept returns if you feel our products are not fit for purpose. Only after inspection of the returned products will your replacement be made.

   Your refund will be the amount you paid less any commissions charged by paypal, nochex and similar payment options. Bank Transfers and check payments are unaffected.

   We do not accept returns for goods that "DO NOT FIT" because of the measurements you provided. We will not consider goods to be not fit for purpose if you supplied measurements incorrectly.


Any personal information supplied will not be shared with any other parties. We will only telephone if there is some specific data missing from your order. We will only contact you by email for promotional offers if you subscribe to our newsletter


Cancellations should be made within 24 hours of ordering. As we supply made to measure goods failure to cancel may result in charges incurred during the manufacture of your blinds.

By agreeing to our terms and conditions you agree that work on your made to measure products can start before the end of the 7 day cooling off period. ( personalised goods ) Thus giving up your right to cancel.

Free Shipping When free shipping is offered it is a one-way offer only. It does not apply to returns / replacements.

Replacement - Colours. We will not refund / replace any slats if after ordering (see Cancellations ) you decide you "do not like the colour" you have chosen. The colours on the site are photographs of the actual fabrics, which may be affected when you view by your monitor, its resolution and other related factors

Returns Outside of EU You will be required to pay postage for the return and subsequent re-shipping of any return / replacement slats. This will apply to all non EU customers, even when there is / was an offer of "free Shipping" pertaining to an original order. We will not return / replace any goods to you until such payment has been made and if necessary cleared.


Terms and conditions of use, returns and cancellations may be altered / amended at any time without notice.




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